Unified Communications Integration of Real-Time Communication Services

Unified Communications is a way to integrate real-time communication services such as, Audio Conferencing, Web Conferencing, Data Sharing and other services with non-real time services. Non-Real time services would include Email, Voicemail and other static applications. Unified Communications allows for the integration of all of these applications onto a single user interface that allows the user to access of the different types of data necessary. Individuals can send and receive information across these different platforms, while others receive the transmitted data on the singular platform.

Everyday we are bombarded with loads of information. Streaming music, emails, Instant Messaging and other distractions. Unified Communications will help organize these issues. By streamlining and addressing these issues we are able to create successful collaboration between different teams. Through the unification of incoming and outgoing information customers are able to receive instantaneous information in a timely manner. Additionally, Desktops can be shared between different users providing mobile solutions for customers and clients. With mobile and streamlined communications customers can expect a higher level of service than would otherwise be provided. Business models will become streamlined, allowing for Unified Communications to make sense of email, mobile, audio conferencing and web conferencing services.

Unified Communications is a secure product in the Cloud. The number one concern from IT professionals is security and the issues that pertain to it by placing data in the Cloud. Unified Communications providers have ensured that your data is secure, providing service guarantees and completely private networks. Companies who have moved to the cloud have experienced greater workflows, additional flexibility and an inexpensive way to experience more applications for their business than they ever expected. In order to experience the best the cloud and Unified Communications has to offer one must be sure they have a quality Ethernet or Fiber connection. This ensures that their company will have a redundant connection to their Unified Communications.

Companies who utilize Unified Communications experience greater innovation since they can act on any new ideas or solutions instantly, rather than writing inefficient emails. To get the most out of Unified Communications it is best to pair with a high quality Audio and Web Conferencing solution. Unified Communications is not one service, but a way to combine multiple Cloud and desktop services into an easy to use application. Pairing Unified Communications with an Ethernet Service will provide companies with the ultimate service in the Cloud.

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Microsoft Lync Unified Communications Service For Business

The biggest thing to hit the office since Microsoft Office

Microsoft® Lync® is an enterprise-ready unified communications platform that allows you to connect with colleagues, customers and partners via online meetings, video calls, audio conference calls, and instant messaging (IM).

Using real-time presence information, such as location, availability and photos, Microsoft Lync transforms your interactions with others from hit-and-miss communication to a more effective, engaging, and collaborating experience. Moreover, Microsoft Lync can enhance or replace your existing IP PBX system, leading to increased mobility and improved productivity.

Features and Benefits include:

• Easier management
• Smoother deployment
• Lower cost of ownership
• Real-time presence information
• More effective and efficient communication
• A single, Unified Communications platform
• Delivers a consistent experience across computers, browsers, telephones and mobile phones
• Seamless integration with Microsoft Office and other existing systems and tools
• Directly accessible from Microsoft Office applications, including Microsoft Word, SharePoint®, and Outlook®

Microsoft Lync is able to keep costs low and offer superior communication by combining the telephony features of a traditional IP PBX with conferencing and instant messaging.

In fact, Sprint was able to save $13 million by employing Microsoft Office as the primary source of communication for 39,000 of its users. The company’s Unified Communications Manager, Joe Hamblin, broke down the savings as follows: $6.7 million in recurring circuit costs, $4 million in conference costs, $2.5 million avoiding PBX upgrades, and $700,000 in environmental sustainability savings (not having to power and cool old PBXs).

Moreover, Scott Woodrome, Sprint’s Manager of Real Estate and Facilities added, “Microsoft Lync allows us to be more productive, more collaborating with our teams, to be able to join a conference call without any numbers, without any codes, just the click of a button.”

Microsoft Lync connects users in new ways – anytime, anywhere. Whether you’re looking to create and moderate a scheduled web conference or conduct one off the cuff, Microsoft Lync makes it easy. And when compared to Windows Live Messenger, Microsoft Lync provides a different set of features that is designed for a corporate environment.

Additional Information

Microsoft Lync is a next-generation cloud communications service that connects people in new ways, regardless of their physical location. Lync brings together the different ways people communicate in a single interface, and is administered through a single management infrastructure.

For more information on Microsoft Lync and what it can do for your business, contact us today!